You’ll know it’s ready when the white power light at the front of the Hub is on. Wifi: Indicates the wifi is on and working. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We have had a Hub 3 for a year with no problems. Should m. - checked all cables, switches etc for loose connections. • Then use the power switch to turn the unit back on. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 1 ACCEPTED SOLUTION. If you’ve got a permanent red power light. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Plug the router's power cable back into the outlet. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Hi daveth2014, thanks for posting and welcome back to our community. Once it’s in modem mode, the VM hub “MUST” then be powered off. Luckily everything is currently working. . 4Ghz and 5Ghz Wireless networks. Blue flashing light for 2 days now. Not applicable. To reset: press the button and hold it for more than ten seconds. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. on 11-06-2023 18:32. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Sorry to hear that you're having concerns with the flashing light on your hub 5. - The new routers currently do not have a router mode (at the moment). on 16-02-2023 20:37. 1, sign on and put it into modem mode. Try a reset as this. 11ax), improved security (e. on 10-09-2022 13:10. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Best of all, for many, it’s a free upgrade. We would like to show you a description here but the site won’t allow us. Now, disable both WPS options and click on save. . September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. Security matters. I can connect to the hub but it has no internet connection. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We do not make commissions. HUB 5 Flashing Blue Light. _____________. Hold the pinhole reset button for 10 seconds on the back of the Hub. See where this Helpful Answer was posted. I believe it is having issues with the DHCP service. If the light is red, it means there is an issue with your internet connection. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Issues are arising on certain devices that will be addressed in firmware updates. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. The Base LED will be Magenta when in modem mode. just in the past hour my HUB 4 decided to develop the white light of death. Virgin Mobile. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. When that’s done, it’ll be online and broadcasting a wireless signal. Unfortunately no issues with broadband in my area according to this. It can take 5 to 10 minutes to restart. Options. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. The Hub5 is not officially released - that is it is still being tested by a few invited users. We would like to show you a description here but the site won’t allow us. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. on 01-12-2022 23:05. If this is causing problems, ask to have your old Hub reinstalled. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. I've been through the forums and tried all the solutions. The lights are: Power: Indicates the power is on and the router is working. Hi I have had the same issue. 4ghz or 5ghz are visibile. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Further exclusions & legal stuff apply. Once the. Depending on your area. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 13-12-2021 15:21. Running a Virgin Media broadband speed test is easy. Remember: Once the Hub is reset, it will. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. We do not make commissions. I recently upgraded by bandwidth and a hub 5 arrived today. Let us know and we can go on from there. 1 Kudo Replyon 04-06-2023 14:48. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. The other parameters in this section are - channel auto and channel width 20/40 MHz. This light flashes green when the Hub's downloading a software update. Each morning on the Virgin Media router denotes a different feature of your broadband connection. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. It isn't on during normal use, but turns red if there is a problem. This is what you'll see when the Hub’s working normally. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. We do not make commissions. I see you've already tried a factory reset, but please try the following method exactly as typed. All in one super nifty tool. I don't work for Virgin Media. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Plug the cables into the Hub. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Stable Red – Cable connection issue. 1 ACCEPTED SOLUTION. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. Reboot the broadband Hub. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Go to solution. Enter the password given to you. Options. So first thing is to check for any “known network faults - Try in 2 places. Virgin Hub 5, red flashing light. Please advise. Red light on hub 3. If the power light is green, it means your hub is on and working correctly. The router is hot. 0 has got a constant orange light and our internet is working intermittently. I recently upgraded by bandwidth and a hub 5 arrived today. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Account - Mobile. VM will not dispatch any technicians while an area fault exists. Virgin Media. Hi there, My Hub 5 has a flashing red light. Router is well ventilated and cool. Solid red: There’s an issue with the Hub 5. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Flashing Green – Booting up. Hi @337edy2. You. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. This morning I rebooted the Virgin hub and once again no device would connect to Virgin hub via WiFi. It isn't on during normal use, but turns red if there. The phone light represents the status of your Virgin Media phone service. I now have a permanent orange light. Don’t plug the power cable into a plug socket yet. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Phone. I didn't need an engineer to come as I had the. 7. Options. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). As soon as the hub is ready, you will see the white power lamp. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Virgin Media Hub 5 Phone Light. Here's what you need to do: Press the lit-up blue button on your Super. . Try this as a last resort. The information below shows current status of this Hub 5. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. on 29-12-2022 23:18. Tudor. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Try our TV troubleshooting tool now. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. on 30-01-2023 11:05. If that’s the case, simply. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Stable White – Connected. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Have tried resetting: holding reset button for 60 seconds; no dice. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Take care, Nat. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. on 07-01-2023 13:02. Solid green: The Hub 5 is connected to the. You probably do have a WPS button but don't realise it as it is hidden in plain sight. Didn’t even know the reset button was there. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Virgin Media;. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. 2. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. Step 4. Hi, Curious if anyone has had a flashing green light on the Hub 5. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. But. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. NOTE: The Gigabit Connect Box has an idle power consumption of 12. Hub 5 Plugged In - No Lights. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. 0 red led light. Have your account and area number handy, and the hub serial number. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Smug1to. All the help says something about a telephone but I don’t have one so don’t know how to proceed. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. on 30-01-2023 11:05. Hub Lights. I’m no design expert, but I don’t think LACK of a signal is the best way to show. The Hub should now operate. The boys at HQ say there is. Then switch it back on. Thanks, Kath_F . September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Excludes broadband faults and broadband network outages. When all four lights are green, it means that your connection is working properly and that your Virgin Media services are running as expected. 5Gbps speed LAN (Ethernet) port. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. Lights on Hub 3. Options. Please can you try this for me: • Turn the power switch off on the back of the Hub. @shecal to get your Hub 5 into Modem. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Turn off the Hub 6. Don’t plug the power cable into a plug socket yet. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. To reboot: press the button and hold it for less than five seconds. I’m not really sure what else I can do or what the issue is?! An. My Virgin Media App. Similar threads suggest my hub needs to be replaced. Understanding what each light signifies can. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. Any attempt to reset or hard reset it have failed and. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. The router is well ventilated, and it has been in the same place for over five years with no issue. Ive unplugged the hub but its still happening. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Options. This just means the router is ready for use and can now be connected to other devices. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. I can connect but there is no internet connection. I have reset the hub by turning it on and off and also by using the pinhole on the back. See where this Helpful Answer was posted. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). If the lights indicate a problem, try the next. Use this button to reboot or reset your router to its factory default settings. For a few weeks, my Hub 5 has been acting strange. We do not make commissions. On VM's check status page it also shows that there is no service disruptions in my area. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. Options. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. We do not make commissions. Please click this link as it will explain why the internet might not be connecting on your hub. Ethernet: Indicates the connection to the modem is working. If I connect anything via the 2. Flashing green: The phone is in use or a voicemail is waiting. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. Red Light. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Options. It will also flash when the Hub is downloading new software. If you see this color, there is no cause for alarm. Thank you so much for your post and welcome to the community forums, it's great to have you here. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. I did have a billing issue, but that has been solved. Hub 5 flashing green light. This latest future-proof WiFi. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. This light flashes green when the Hub's downloading a software update. Best done from a wired connection. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 11-02-2023 13:45 - edited 11-02-2023 13:47. 1. WiFi network (its name will be on your Hub WiFi card – see page 5). street cabinet or omnibox etc. It might flash or change colour when you first turn the Hub on or after a restart. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. That has to be done first before you can change the name and password. 0 has got a constant orange light and our internet is working intermittently. Check which Hub you’ve got and then pick the test you need. Options. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Joining in. Is this normal for hub setup and i just need to wait. It’s white when everything is working as it should. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Understand what each of the lights on your hub means, and learn how to reboot it . no idea what any of this means , will test the speed of wifi today when gaming Red Light. Joining in. Hi, First post so please be gentle. Just joined and setup the new hub but it just flashes red. Power on and set up your new router as per the manufacturers instructions 7. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Your network has been fixed. I have switched it off and on and reset it a few times. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I have: - turned it on and off at the wall. Ensure that the hub is in an open space and not overheating and reboot it. Orange LED is ok. can please look into this. 4GHz. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. I'm afraid there isn't an option to do that in the settings. I have tried switching it off for a few hours to let it cool down, that made no difference. Then, wait for 5-10 minutes for the Hub to start up. on 16-05-2023 19:42. Internet LED. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Joining in. I left it for over an hour and nothing changed. ), which is in the public domain. 0 Kudos Reply. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Below are the most common lights you’ll see on a Virgin. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. I think from what I can find a green light is that it is doing a software update. on 10-09-2022 13:10. The hub feels quite warm, but not hot, to the touch. Easy to set up, coverage has. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. on 07-03-2023 11:57. Share with friends. Forum; Apps. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Super hub - Status lights and control buttons. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. So looks like it's something specific to my home connection. Please can you take out all the cables and put them back in. Red light on Hub 3. 0. Now a ‘white’ LED is actually made up of a red, green and blue. BD20. I checked the hub 5 network logs and I can see that software updates are failing. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I have followed all the steps online (checked connections, restarted router), spoken to the. 4. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. Best done from a wired connection. the connection - its just an ageing LED fading/failing over time. not sure if this is normal or not. Super hub - Status lights and control buttons. If so and the red light is still on, please let us know and we will send you a private message to arrange a replacement hub for you. Now, navigate to the Advanced Settings, then click on Wireless. I have internet and no issues that I am aware of. Hi! My virgin internet is down. ughugh. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. . 5. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Checked all connections. virgin media tech support has no clue. Let us know and we can go on from there. Flashing White – Connecting to Virgin Media network. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Further exclusions & legal stuff apply. I didn't need an engineer to come as I had the. Hi, My virgin WiFi Hub 3. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. and tells you of more local issues down to. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Blinking blue wan light on virgin hub. First instance, outage in the area, took a good 16 hours to fix. installed the new hub 5 from hub 4 due to package change . After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. For example, if your Virgin Media Hub 3. We do not make commissions. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this.